Frequently Asked Questions

To save you time, we’ve put together a list of Frequently Asked Questions. Please make your selection from the list below.

Do you have a toll free number I can call to speak with a phone agent?
What are some other things I need to know about the website?
What is a User ID?
Can I access the site on my smartphone/tablet?
What are the site requirements to view this site?
Does RJR Vapor Co., LLC give or sell my name or other personal information to other companies?
What are cookies?
How do I enable cookies on my browser?
My password is not working. What do I do?
I am having a technical issue with your site. What do I do?
What if I have other non-technical questions not answered here?
What do I do if I forgot what e-mail address I used to register?
I forgot my password. What do I do?
I am a legal-age tobacco consumer, but I'm under 21. Why can't I access your site?
I am an adult tobacco consumer aged 21 or over. Why couldn't I be verified?
What do I do if I am not age-verified after the secondary process?
What do I do if I am not instantly age-verified?
Why does Revel's website require a lengthy age-verification process while other e-cigarette brands don't require lengthy age-verification?